Mr Cash Casino support and contact

Live chat and the [email protected] address stay open 24 hours a day, 7 days a week, public holidays included. Advisors write in English, and a second language is available on request. The first reply lands in under 3 minutes on average on chat, against 6 hours by email. Between 7 am and 11 am, the quietest slots cut the wait to a handful of seconds. No time slot is closed overnight: the saloon counter is manned around the clock.

Verification rests on 3 items: a valid ID document (national card, passport or driving license), a proof of address less than 3 months old and a proof of the payment method. On a bank card, mask the 8 middle digits on the front. Files must be readable, in color, show all 4 corners and weigh less than 10 MB (JPG, PNG or PDF). Compliance handles a complete file within 24 hours and confirms by email. Only one verification is asked for, unless your address or payment method changes.

Compare the time elapsed against the schedule for your payment method: internal review 0 to 24 hours, crypto 10 to 30 minutes, e-wallet 2 to 12 hours, card 1 to 3 business days, SEPA transfer 2 to 5 business days. Check that your account is verified and that no bonus is still under the 35x wagering. The €5,000 fiat cap per transaction splits larger requests into several payments. Past that window, open the chat with the transaction reference. If the bank rejects the payment, the money returns to your balance.

Open the Responsible gambling section of your player area, then pick a daily, weekly or monthly limit expressed in euros. Any decrease applies within the minute, while an increase goes through a 24-hour cooling-off period. Support will set the limit for you from the chat, with no justification required. You can add a loss limit, a maximum bet or a session time alert every 30 minutes. These settings are free and stay editable at any time.

On the login page, the Forgotten password link sends a reset email valid for 1 hour to the address on file. Without access to that inbox, write to support from another address: enhanced identity verification then comes before any change. Turn on two-factor authentication in the account settings and pick a password of at least 12 characters. All traffic is encrypted with 256-bit SSL. MrCash never asks for your full password, not on chat, not by email, not by phone.

Note the exact name of the game, the studio behind it among our 58 partners, the time of the round and the session ID shown in the menu. Attach a screenshot if the display froze or if a win was not credited. Chat passes the file to the studio, which compares its own log against ours. A round cut off by the network is resumed at the exact spin or refunded according to the result recorded on the server side. An answer comes within 48 hours, and the 137 new titles added since January follow the same procedure.